Trade FAQ

Here you will find answers to the questions our trade customers ask most often. Another question? Email us at eline.latelier@gmail.com or message us on WhatsApp.

Trade account

Who can order?

Our website is reserved for professionals: boutiques, concept stores, retailers and resellers. Private individuals cannot place orders.

How do I open an account?

Fill in the Create my trade account form. Every application is checked manually; you will receive an email as soon as your account is approved and the catalogue and prices are available to you.

What documents do I need to provide?

Your company name and registration number (SIRET or foreign equivalent). For companies established in another European Union country, your EU VAT number. We may ask you for a company registration extract (Kbis).

Ordering

Are prices shown excluding VAT?

Yes. All prices are shown excluding VAT, per piece. Any applicable VAT and shipping costs are added at checkout.

Are items sold in packs?

Some items are sold in packs: the number of pieces per pack is shown on the product page and the quantity ordered must match that pack (or a multiple of it).

Can I order through the MicroStore app?

Yes, you can keep ordering through our MicroStore app.

Can I come and see the products?

Yes, our showroom welcomes you at CIFA 3 (Lot 3011, 5 rue de Saint-Gobain, 93300 Aubervilliers, France) Monday to Friday from 9am to 7pm and on Saturdays from 2pm to 7pm.

VAT

  • Delivery in France: French VAT at 20%.
  • EU business with a valid VAT number: no VAT charged (reverse charge). Enter your number when you register or at checkout.
  • EU business without a valid VAT number: French VAT at 20%.
  • Outside the European Union and French overseas territories: no French VAT. Customs duties, dock dues (octroi de mer) and local taxes are payable by you.

Payment

Which payment methods do you accept?

Those offered at checkout, including bank transfer.

How does payment by bank transfer work?

Our bank details are displayed once your order is placed. Please make the transfer within 48 hours, preferably as an instant transfer, quoting your order number as the reference. Your order is prepared as soon as the funds are received; if no payment is received within 7 days, it is automatically cancelled. You can email us your proof of transfer.

For shipping on quote, you first pay for your order. Once your parcel is ready, we email you the shipping invoice, to be paid within 7 days.

How do I receive my invoice?

Your invoice is sent to you by email.

Shipping

Where do you ship and at what cost?

We ship to France, the European Union, the French overseas territories and internationally. Shipping costs are charged per order, excluding VAT, depend on the delivery country and are shown at checkout:

  • France: Chronopost (24-48 h) or GLS (48-72 h): €10
  • Germany, Belgium, Luxembourg, Netherlands: Chronopost €15 · GLS €18
  • Austria, Denmark, Spain, Finland, Italy, Portugal, Sweden: Chronopost €20 · GLS €25
  • Greece, Ireland: Chronopost €20
  • Bulgaria, Estonia, Hungary, Latvia, Lithuania, Poland, Czech Republic, Romania, Slovakia, Slovenia: Chronopost €28 · GLS €45
  • Croatia: Chronopost €28
  • United Kingdom, Switzerland, Liechtenstein: Colissimo €25
  • Other destinations (French overseas territories, Norway, Cyprus, Malta, outside Europe): shipping on quote. You first pay for your order; once your parcel is ready, we email you the shipping invoice, to be paid within 7 days. If it is not paid within this period, or if you cancel after the order has been packed, the order is cancelled and a cancellation fee of 10% of the order amount excluding VAT is retained.

See our shipping policy.

Can I collect my order from your showroom?

Yes, for orders in France, in-store pickup is free. Choose "In-store pickup" at checkout: we will email you as soon as your order is ready, usually within 24 hours. Pickup at CIFA 3 (Lot 3011, 5 rue de Saint-Gobain, 93300 Aubervilliers, France), Monday to Friday from 9am to 7pm and on Saturdays from 2pm to 7pm, on presentation of your order number.

Can I use my own carrier?

Yes, for all destinations. Choose "I have my own carrier" at checkout: you will not be charged any shipping costs. After placing your order, email eline.latelier@gmail.com your carrier's shipping label or the location where we should drop off the parcel, quoting your order number. Once your order has been paid and packed, we hand the parcel over to your carrier or drop it off at the location you gave us.

My parcel arrived damaged or incomplete. What should I do?

Note precise reservations with the carrier on delivery, confirm them within 3 days and let us know by email within the same period, with photos.

Returns

Can I return items?

Yes, within 14 days of receipt, with our prior agreement by email. Products must be new and in their original packaging, and items sold in packs must be returned as a complete pack. Return costs are payable by you, unless the product is defective or we made an error. See our return policy.

Contact

Showroom: CIFA 3 – Lot 3011, 5 rue de Saint-Gobain, 93300 Aubervilliers, France
Opening hours: Monday to Friday 9am–7pm, Saturday 2pm–7pm

Email: eline.latelier@gmail.com
Phone: +33 9 56 29 89 38
WhatsApp: +33 7 49 88 68 32