Shipping policy
Last updated: 15 October 2026
Delivery zones
We deliver to France, the European Union, the French overseas territories and internationally.
Shipping costs
Shipping costs are charged per order, excluding VAT, depending on the delivery country and the carrier you choose. They are displayed before you confirm your order:
- France: Chronopost (24-48 h) or GLS (48-72 h): €10
- Germany, Belgium, Luxembourg, Netherlands: Chronopost €15 · GLS €18
- Austria, Denmark, Spain, Finland, Italy, Portugal, Sweden: Chronopost €20 · GLS €25
- Greece, Ireland: Chronopost €20
- Bulgaria, Estonia, Hungary, Latvia, Lithuania, Poland, Czech Republic, Romania, Slovakia, Slovenia: Chronopost €28 · GLS €45
- Croatia: Chronopost €28
- United Kingdom, Switzerland, Liechtenstein: Colissimo €25
Other destinations (French overseas territories, Norway, Cyprus, Malta, countries outside Europe): shipping on quote. You first pay for your order. Once your parcel has been packed, the shipping costs are invoiced to you by email and must be paid within 7 days; the parcel is shipped once this payment has been received. If payment is not received within this period, or if you cancel after the parcel has been packed, the order is cancelled and a cancellation fee of 10% of the order amount excluding VAT is deducted from the refund (see our Terms of Sale).
Shipping costs are subject to VAT under the same conditions as the products.
In-store pickup
For orders in France, you can also collect your order free of charge from our showroom: CIFA 3 – Lot 3011, 5 rue de Saint-Gobain, 93300 Aubervilliers, France, Monday to Friday from 9am to 7pm and on Saturdays from 2pm to 7pm. Choose "In-store pickup" at checkout; we will email you as soon as your order is ready. Products are handed over on presentation of the order number.
Your own carrier
For all destinations, you can use your own carrier: choose "I have my own carrier" at checkout and you will not be charged any shipping costs. After placing your order, email eline.latelier@gmail.com your carrier's shipping label or the location where the parcel should be dropped off, quoting your order number. Once your order has been paid and packed, we hand the parcel over to your carrier or drop it off at the location you gave us. Transport is then your responsibility, under the terms agreed with your carrier.
For VAT-exempt deliveries outside France, you agree to provide us on request with the corresponding proof of transport or export.
Processing and delivery times
Your order is prepared once your payment has been confirmed. The estimated delivery time is shown at checkout; it is given for information only and may vary depending on the destination and the carrier.
Import duties and taxes
For deliveries outside the European Union and to the French overseas territories, customs duties, dock dues (octroi de mer), import VAT and any customs clearance fees are payable by the recipient.
Receiving your parcel
Check your parcel on delivery. If it is damaged, opened or incomplete, record precise reservations on the delivery note, confirm them to the carrier within 3 days and notify us within the same period at eline.latelier@gmail.com, with photos.
Delivery address
Please check your address before confirming your order: a parcel returned because of an incorrect or incomplete address may incur re-shipping costs at your expense.