Refund policy
Last updated: 13 October 2026
As our website is reserved for professionals, the consumer right of withdrawal does not apply. We nevertheless accept returns under the following conditions.
Time limit
You have 14 days from receipt of your order to request a return.
How to return
- Send your request to eline.latelier@gmail.com stating your order number, the item references and quantities concerned, and the reason for the return (with photos in the event of a defect or error).
- We will confirm approval of the return and the return address. Returns sent without prior approval may be refused.
- Send the products back carefully packed, with your order number.
Conditions
- Products must be new, unworn, undamaged, in their original condition and packaging, with their labels.
- Items sold by lot: the complete lot must be returned.
Return costs
- Change of mind (or an ordering mistake on your part): return costs and risks are borne by you. Original shipping costs are not refunded.
- Defective product or error on our part (wrong item, wrong colour, wrong quantity): we cover the return. Depending on availability, we replace or refund the product.
Refunds
Once the returned products have been received and checked, the refund is made within 14 days, using the payment method used for the order. It covers the price of the returned products (including VAT where applicable).
Damaged or incomplete parcel
Record precise reservations with the carrier on delivery and notify us within 3 days by email, with photos (see Article 8 of our General Terms and Conditions of Sale).